Cancellation Penalty: All bookings done are subject to cancellation penalty levied by the airlines.In addition to the airlines cancellation penalty,we charge a service fee of Rs. 250 per passenger for all cancellations.
Changes/Cancellations to booking must be made at least 5 hours prior to scheduled departure time or else should be cancelled directly from the respective airlines.
If any flight is cancelled or rescheduled by the airline authority, passenger is requested to get a stamped/endorsed copy of the ticket to process the refund.
IF TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/REFUND.
For Travels:Between 0 hours to 12 hours before journey, the cancellation charge is 100.0%.Between 12 hours to 24 hours before journey, the cancellation charge is 50.0%.And, above cancellation charge is 10.0% and Extra Charges Apply Payment Gateway Merchant.
Change of bus: In case the bus operator changes the type of bus due to some reason, smileretails.com will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey.